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Shipping & Returns
Shipping:
All orders placed before 16:00 Monday to Friday are despatched the same day, if in stock.The stock in the webshop does not correspond with the stock in the warehouse.
Orders will not be sent if no or insufficient payment is received.
Testing and repair of electronics such as ECU's, CDI units or dashboards are generally returned within three working days, only with an approved payment, that payment is arranged in advance or on account (on request).
Delivery times are subject to and dependent on the proper handling of the carrier.
Shipping costs:
| exl. VAT | incl. 21% VAT | Country |
| € 7,90 | € 10,- | NL |
| € 10,00 | € 12,10 | BE, DE |
| € 18,00 | € 21,78 | LU, DK, FR, AT, UK/GB, CH |
| € 25,00 | € 30,25 | IE, IT, FI, ES, SE, EE, HU, LV, LT, PL, PT, SI, SK, CZ, BG, RO, HR, CH |
| € 39,50 (UPS) | NO, USA, CA, AU, NZ ,GR |
Shipment with UPS
Payment with PayPal, International banktransfer (IBAN/BIC)
Returns:
Ordered items can be returned within 14 days if they are unused and in original packaging (except customized products).
If you want to send an item back to us, please first contact our customer service through [email protected], or by phone, +55 84 99947 9499
After contacting our customer service, you can return the items to the address find at the contact page;
Carmo electronics takes no responsibility if the package is lost.
Damaged and/or incomplete products cannot be (fully) compensated.
Warranty:
In case of a product malfunction within the specified warranty period, you can return the product for a warranty claim. Please contact our customer service first by e-mail ([email protected]). Warranty is invalid if a product is damaged, abused, modified or improperly installed (this includes altered wires & connectors, modified housing etc.). Any product should be installed the proper way, without any alterations, to ensure that the product will work properly. If after research a product turns out to be used the wrong way, the warranty claim may be rejected.
Installation of most products only requires basic knowledge of motorcycle electronics and mechanics. If you doubt your knowledge, you should always have the product installed by a motorcycle garage.
Team-Carmo
